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VAHA Guitars — Cancellation & Refund Policy

At VAHA Guitars, we take pride in sourcing authentic, brand-certified guitars and accessories from authorized U.S. brand stores and distributors including Gibson, Epiphone, Fender, Taylor, Schecter, and other global manufacturers.
Each instrument undergoes a comprehensive quality check before dispatch to ensure our customers receive only genuine, high-quality products that meet international standards.

This policy outlines our terms for order cancellations, modifications, returns, and refunds to ensure a fair and transparent process for all global customers.

1. Order Cancellation Before Shipment

  • Orders may be canceled within 7 days from the date of purchase for a full refund with no deductions.

  • After 7 days but before shipping, cancellations are accepted with a 2% deduction to cover administrative and payment gateway processing costs.

  • Once the order has been dispatched from our U.S. warehouse, it is no longer eligible for cancellation as it enters international logistics and customs clearance.

  • All cancellation requests must be made through the official VAHA Guitars communication channel or the email used at the time of purchase.

2. Order Modifications (Before Dispatch)

  • Customers may request modifications to their order before dispatch, including:

    • Changing the model, color, or variant of the guitar.

    • Adding or upgrading accessories, such as cases or maintenance kits.

  • These requests can be accepted only before the product is dispatched from our U.S. warehouse, typically within 15–18 days from the date of purchase.

  • Once the order is handed over to logistics partners or export handlers, VAHA Guitars has no control over warehouse or customs processes, and modifications cannot be guaranteed beyond that point.

  • Price differences for upgraded or modified products must be settled prior to shipment confirmation.

3. Post-Delivery Policy

  • Once delivered and confirmed to be in good working condition, the product becomes non-returnable and non-exchangeable, except in cases of:

    • Manufacturing defects, or

    • Transit-related damage or breakage.

  • Exchanges or refunds will not be accepted for:

    • Model or color preference changes post-delivery.

    • Variations in tone, feel, or sound expectation.

    • Cosmetic imperfections due to natural wood or finish patterns.

4. Faulty, Damaged, or Broken Equipment

  • If an item arrives damaged or defective, customers must report the issue within 48 hours of delivery along with clear photo or video evidence.

  • VAHA Guitars will investigate the issue and, upon verification, offer either:

    • A replacement of the same model (subject to availability), or

    • A full refund if the model is unavailable or discontinued.

  • All verified returns under this clause will be fully covered by VAHA Guitars, including return shipping and insurance costs.

5. Product Authenticity & Verification

  • Every guitar sold by VAHA Guitars is 100% authentic and sourced directly from authorized brand channels.

  • Each product is accompanied by its unique serial number, which can be independently verified by the customer through the official brand website or customer service channels (for example, Gibson, Fender, or Taylor support portals).

  • Customers may also contact VAHA Guitars via support@vahaguitars.com for assistance in verifying serial numbers or obtaining brand confirmation for authenticity.

  • This transparency ensures that every customer receives a genuine, original instrument, not parallel-imported or imitation stock.

6. Quality Inspection & Assurance

  • Before dispatch, all guitars undergo a multi-point inspection by our technical team covering:

    • Neck alignment, fretboard finish, and string action.

    • Hardware integrity and electronics functionality.

    • Cosmetic condition and packaging inspection.

  • Products that pass this inspection are then securely packaged and insured for international shipping.

7. Refund Timelines

  • Approved refunds are processed within 7–10 business days after eligibility confirmation.

  • Refunds are issued via the original payment method.

  • International refund timelines may vary depending on banking or currency regulations in the destination country.

8. Payment & Transaction Security

  • All payments made on vahaguitars.com are processed via Razorpay, a PCI DSS–compliant payment gateway, ensuring end-to-end encryption and secure international transactions.

  • VAHA Guitars does not store or access any customer payment details.

9. Legal Jurisdiction

  • All transactions, cancellations, and refunds are governed by the laws of India, where VAHA Guitars is officially registered.

  • Any dispute shall be subject to the exclusive jurisdiction of competent courts in India.

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